Privacy Policy

Last updated: October 2025

This Privacy Policy describes how Satluj Store (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit or make a purchase from satluj.co.in (the “Site”).

1. Information We Collect

We collect the following types of information to provide a smooth shopping experience:

A. Personal Information

When you make a purchase or attempt to make a purchase, we collect:

Name

Billing and shipping address

Email address

Phone number

Payment information (processed securely by Razorpay or Shopify Payments — we do not store card details)

B. Non-Personal Information

Browser type, device, IP address

Pages visited and time spent on the site

2. How We Use Your Information

We use your information to:

Process and deliver your orders

Communicate with you regarding orders or support

Improve our website and customer experience

Send promotional offers or updates (only if you opt in)

3. Data Protection

All payment data is encrypted and processed through Razorpay’s secure gateway.

We do not share your personal information with third parties except for delivery partners or payment processors required to complete your order.

We take appropriate security measures to protect your data from unauthorized access or disclosure.

4. Cookies

Our website uses cookies to:

Store your preferences

Analyze site traffic and improve performance
You can disable cookies through your browser settings, though some site features may not function properly.

5. Third-Party Services

Our payment and logistics partners (such as Razorpay, Shopify Payments, and courier services) have their own privacy policies. Please refer to their websites for more details.

6. Data Retention

We retain your personal information for as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.

7. Your Rights

You have the right to:

Request a copy of your data

Request correction or deletion of your data

Withdraw consent for marketing emails anytime

To exercise your rights, contact us at satlujstore@gmail.com

8. Updates to This Policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. The latest version will always be available on this page.

9 Contact Us

If you have any questions about this Privacy Policy, please contact:

Satluj Store
Email: satlujstore@gm@satlujstoregmail-com
Website: satluj.co.in
Location: Ludhiana, Punjab, India